A survey of your views

A year ago we printed an article by Professor Michael Ball on owner-occupied retirement housing. It raised important questions about future housing provision and how accommodation could be improved for those in later life to make these years the positive experience they should be. There have been many technical, social and economic changes since some of our earlier private estates were built more than 25 years ago. To remain at the forefront of upmarket retirement housing for the next 25 years, Cognatum must move with the times and understand what services our customers require as well as setting clear standards of service delivery.

Cognatum has commissioned Mystery Shoppers, a leading, customer-research company, to conduct a confidential survey of all our customers in the autumn. Our aim is to find out what you think of the services provided by Cognatum – where they could be improved and any ideas you have for additional services. Questionnaires will be sent to every household; this will be followed up with focus group meetings to explore issues in more depth and to generate ideas for the future. A report giving the results of the survey will be published next year.

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