New members for RAP

There were changes to the Residents Advisory Panel in September when half of the members retired after serving their three-year term. The four new members are Jon Lloyd (Sandbourne Court, Dorset) a former town planner and planning inspector; Jo Williams (The Orchard, Gloucestershire) who was in the Guernsey civil service and then became chief officer to the Board of Health; Barbara Dunford (Old Town Farm, Buckinghamshire) a former music teacher, headmistress and county music adviser for Buckinghamshire; and Gail Thomas (Herringcote, Oxfordshire) who worked in the library service running specialist libraries for universities. Gail also worked for the EU advising Eastern Bloc countries on establishing libraries.

The four other panel members are Margaret Sullivan and Colin White, who both agreed to serve a fourth year and will retire in September, and Alan Robson and Jean Schooling who joined the panel in 2012.

The panel met twice in 2013. The March meeting discussed the customer survey. The panel’s suggestion for an action plan was sent out in a letter to owners in July. It also assisted in Cognatum’s response to the revised code of practice by the Association of Retirement Housing Managers, which is awaiting government approval before being introduced as the new benchmark for standards in housing management.

The October meeting contributed to the revision of the Purchasers Information Pack, which will be circulated to owners during 2014.

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