This year Cognatum Estates is moving its allegiance from the Association of Retirement Housing Managers to the Association of Residential Managing Agents (ARMA), the country’s leading trade association for managing agents with more than 300 members. ARMA provides training in residential leasehold management and it requires all member organisations to comply with a regime to protect consumers and deliver best practice. This is the right direction for Cognatum, which prides itself on transparency and customer focus. The company hopes to take advantage of the support and training offered by ARMA.