The majority of our residents are classified as vulnerable, and those of you who have family or friends living on our estates are no doubt concerned about them.
However, our estate teams are doing everything they can to make sure everyone’s needs are catered for. Each resident has had the chance to speak with their manager about the situation and what support they need, and the managers are working hard with their teams and plugging into the local community and volunteer networks.
For everyone’s welfare we have taken the decision to close our communal areas, but the grounds remain open and residents are warmly welcomed to make the most of this facility.
We have ceased all non-essential maintenance, but emergency repairs will of course continue. We ask that residents follow the same policy.
Our operations managers continue to support their estate teams at this time. Head office is physically closed, but all of the head office team are working from home and all services continue as normal.
We are writing to all of our residents on a regular basis to keep them informed of what steps we are taking in this unprecedented situation. As ever, if there are any queries, then our wonderful estate managers are the first port of call. While the offices are closed to visitors, they are still in contact with all of the residents daily, and contactable by phone and email.
We have suspended all physical viewings to properties currently marketed by Cognatum to ensure the health and safety of everyone.
However, we are still very much open for business, just working in a different way and remotely to ensure all areas of the sales process remain functioning. We have been helping our owners and residents with the sale of their homes for more than 30 years and we are well placed to do this. We would be very happy to answer any question or concerns you may have so please call the Property Sales Team on 01491 821170 during our office hours of 9am-5pm Monday to Friday.