In the latter half of last year, Loraine Suter joined the operations team, enabling a smaller ‘patch’ for each of the operations managers. By making such a move we are committed to ensuring that the residents and managers of each estate get the time and support from the operations team that they deserve. Each estate will have four pre-announced visits from their operations manager each year, during which time residents are very welcome to meet with them. Estate managers should always be the first point of call for any queries but residents can contact their operations manager should the need arise.