The service provided to those living on our estates is at the very heart of our business, be that the day to day estate management service or the support provided by the departments based at Head Office. We would always anticipate that this service be of the highest quality, but despite the best intentions things may go wrong from time to time.
The Estate Manager should always be the first point of call for any questions or queries, and will almost always be able to resolve issues. Residents are of course also welcome to speak with their Operations Manager.
In the event that issues are unable to be resolved locally, complaints or queries should be directed to Head Office either by email to mail@cognatum.co.uk and marked for the attention of the Customer Services Manager, or by telephone on 01491 821150.
We welcome feedback on our service; we aim to acknowledge all correspondence within 48 hours, and provide an initial response to any complaint within 14 days. Details of our complaints procedure can be found below, as can the results of our self assessment against the Housing Ombudsman's Complaint Handling Code.
Orcombe Gardens, Orcombe Gardens, Douglas Avenue, Exmouth, Devon,
A collection of 23 individual freehold properties, consisting of three bungalows and 20 detached houses – all carefully designed for those over 55 who want to live later life in style.
Knoll Gardens is on the edge of historic Abergavenny in the southern part of the Black Mountains and on the River Usk which has some of the best salmon fishing in southern Britain.
Broadway sits at the foot of the Cotswold escarpment in a beautiful landscape with the main high street running gently down the final slope to meet the green by the Lygon Arms Hotel. It is full of handsome eighteenth century houses set back from the road built in mellow Cotswold stone with a honey coloured texture creating a picture postcard world. Broadway Tower at the top of Broadway Hill affords fine views across the Vale of Evesham and on a fine day many counties can be seen.