Customer Service
The service provided to those living on our estates is at the very heart of our business, be that the day to day estate management service or the support provided by the departments based at Head Office. We would always anticipate that this service be of the highest quality, but despite the best intentions things may go wrong from time to time.
The Estate Manager should always be the first point of call for any questions or queries, and will almost always be able to resolve issues. Residents are of course also welcome to speak with their Operations Manager.
In the event that issues are unable to be resolved locally, complaints or queries should be directed to Head Office either by email to mail@cognatum.co.uk and marked for the attention of the Customer Services Manager, or by telephone on 01491 821150.
We welcome feedback on our service; we aim to acknowledge all correspondence within 48 hours, and provide an initial response to any complaint within 14 days. Details of our complaints procedure can be found below, as can the results of our self assessment against the Housing Ombudsman's Complaint Handling Code.
